These Terms and Conditions (“Agreement”) govern the relationship between Stellar Grade Productions(“Company”), located in Toronto, Ontario, and the Client (“Client”) engaging the Company’s services for video and photo production.

1. Services Provided

1a. Scope

The Company agrees to provide video and photo production services (“Services”).

1b. Custom Projects

For projects that are not standard real estate productions or fall outside typical services offered, additional terms and conditions may be agreed upon as a separate contract in writing between the Client and the Company.

1c. Logistics

Unless otherwise specified in writing, the Company only engages in video & photo production services. The Company is not responsible for other aspects of video production, including but not limited to direction, scriptwriting, organizing cast & additional crew, legal & contract work, licensing, and marketing.

2. Booking, Rescheduling, and Cancellations

2a. Booking

The Client agrees to schedule the Services in advance and adhere to the agreed-upon booking date.

2b. Rescheduling or Postponement

If the Client requests to reschedule or postpone the Services within 24 hours of the booking—regardless of the reason, including weather conditions—the Client shall pay a rescheduling fee of $100. This fee may be waived for commercial-grade video shoots only if the weather conditions are not favorable.

2c. Cancellations

Cancellations made by the Client less than 24 hours prior to the scheduled shoot date will result in a cancellation fee of a minimum of $100, with the maximum to be determined by the Company based on incurred costs and commitments made by the Company.

2d. No Refunds

Due to the nature of our business as a service-based company, all payments made to Stellar Grade Productions are non-refundable. Clients acknowledge and agree that once payment is made, they are committing to our services as outlined in these Terms and Conditions. In the event of cancellation, postponement, or dissatisfaction with the final product, refunds will not be issued. However, the Company will make reasonable efforts to accommodate revision requests as specified in Section 3.

3. Revisions

3a. Revision Requests

The Client may request reasonable revisions to the delivered materials within 48 hours of receipt. These revision requests will be at the discretion of the Company. The Company will make best efforts to accommodate these revision requests promptly. The Client is entitled to a maximum of 2 revisions.

3b. Additional Revisions

Additional revisions beyond the agreed-upon number may be subject to additional charges at the discretion of the Company.

3c. Music Preferences

The Company retains sole discretion in selecting the music used in the production. Any preferences or specific music choices must be communicated and finalized prior to the scheduled shoot date. Requests for revisions to music selections will not be accommodated once editing has commenced.

4. Late Payments

Payments not received within 48 hours of completion of services may incur a late fee of 3% of the outstanding balance per month.

5. Ownership and Usage Rights

5a. Ownership

Upon receipt of full payment, the Company grants the Client non-exclusive rights to utilize the video and/or photos solely for MLS marketing, the Client’s social media, and print media exclusively related to the promotion of the specified property. Any further usage requires prior written agreement between the Company and the Client and may be subject to additional fees.

5b. Usage

The Client may not resell or transfer the rights granted herein to any third party without the Company’s prior written consent.

6. Usage on Social Media

6a. The Client may cross-post the content on other accounts, excluding those affiliated with other media production companies or competitors of Stellar Grade Productions.

6b. The content must only be shared in the original format and final edit provided by the Company.

6c. If the final edit provided by the Company includes a logo, the Client agrees not to remove, edit, or cut out the logo from the video. If the video length constraints necessitate removal of the logo, the Client must notify the Company and refrain from posting the video unless approved by the Company or re-edited in consultation with the Company.

6d. Any modifications by the Client or third parties to add or remove parts of the content must be mutually agreed upon in writing with the Company and may incur additional charges.

6e. It is strictly prohibited for third parties to make re-edits of the content for posting purposes.

7. Termination

7a. Termination by Client

The Client may terminate this Agreement by providing written notice to the Company. In such cases, the Client shall pay for all Services provided up to the termination date.

7b. Termination by Company

The Company reserves the right to terminate this Agreement at any time for breach of terms by the Client or for any other reasonable cause, with or without written notice.

8. Liability

8a. Limitation of Liability

The Company’s liability for any damages arising out of or in connection with this Agreement shall not exceed the total fees paid by the Client to the Company.

9. Confidentiality

9a. Confidential Information

Both parties agree to keep confidential any proprietary or confidential information disclosed during the term of this Agreement.

10. Miscellaneous

10a. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Ontario, Canada.

10b. Entire Agreement

This Agreement constitutes the entire understanding between the Client and the Company with respect to the subject matter hereof and supersedes all prior agreements, discussions, negotiations, and understandings, whether oral or written.

10c. Waiver

The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement.

10d. Severability

If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will nevertheless remain in full force and effect.

11. Acceptance of Terms

By booking our services, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions in their entirety.

12. Content Download and Storage

The download links for your content will typically remain valid for up to 1 year from the date of receipt. However, this is not a guarantee, and due to unforeseen technical glitches or other unexpected issues, the links may become invalid before the 1-year period ends. We strongly recommend that you download your content/assets as soon as you receive the email with the download links. Once the content is made available, it is the Client’s responsibility to download and store their content securely. We will not be held responsible for maintaining backups or ensuring continued access to content.